Award Categories


 

 

National Awards

Australian Broker of the Year

This award recognises the most outstanding broker working in the Australian insurance industry. The finalists in this category will comprise the winners of the following categories:

  • Broker of the Year – Independent (20+ Staff)
  • Broker of the Year – Independent (1-19 Staff)
  • Broker of the Year – Specialist
  • Authorised Representative/Broker of the Year

When judging this category, the following criteria will be considered:

  • Client retention
  • Customer service proposition
  • Lead generation
  • Contribution to the overall business
  • Relevant financial results including number of policies written, number of clients and total revenue (fees) generated
  • Contribution to the Australian insurance industry

This category is not open for nominations. Finalists will be announced at the Insurance Business Awards.

Australian Brokerage of the Year

This award recognises the most outstanding brokerage business headquarted in and operated in Australia. The finalists in this category will comprise the winners of the following categories:

  • Brokerage of the Year (20+ Staff)
  • Brokerage of the Year (6-20 Staff)
  • Brokerage of the Year (1-5 Staff)
  • Specialist Brokerage of the Year

When judging this category, the following criteria will be considered from an overall business perspective:

  • Client retention
  • Customer service proposition
  • Financial results including total revenue, percentage of new business and growth in client and staff numbers
  • Staff development and retention
  • The business’ value proposition and strategy around stakeholder engagement

This category is not open for nominations. Finalists will be announced at the Insurance Business Awards.

Australian Young Gun of the Year

This award recognises the most outstanding broker who is under 35. The finalists in this category will comprise the winners of the following awards:

  • Young Gun of the Year - Independent (1-19 Staff)
  • Young Gun of the Year - Independent (20+ Staff)
  • Young Gun of the Year – International

When judging this category, the following criteria will be considered:

  • Demonstrated career progression and professional development
  • Contribution to the nominee’s business
  • Relevant financial results including number of policies written, number of clients and total revenue (fees) generated
  • Overall customer service

This category is not open for nominations. Finalists will be announced at the Insurance Business Awards.

 

Brokerage Awards

QBE Brokerage of the Year (20+ Staff)

This award recognises the best brokerage operation with more than 20 staff (or full-time equivalents) in Australia. The number of staff includes all brokers writing business (license holders or authorised representatives) and support staff. To be eligible your brokerage must be independently branded and headquartered in Australia.

When judging this category, the following criteria will be considered from an overall business perspective:

  • Client retention
  • Customer service proposition
  • Financial results including total revenue, percentage of new business and growth in client and staff numbers
  • Staff development and retention
  • The business’ value proposition and strategy around stakeholder engagement

The winner of this category will become a finalist for Australian Brokerage of the Year.

Brokerage of the Year (6-20 Staff)

This award recognises the best brokerage operation with 6-20 staff (or full-time equivalents) in Australia. The number of staff includes all brokers writing business (license holders or authorised representatives) and support staff. To be eligible your brokerage must be independently branded and headquartered in Australia.

When judging this category, the following criteria will be considered from an overall business perspective:

  • Client retention
  • Customer service proposition
  • Financial results including total revenue, percentage of new business and growth in client and staff numbers
  • Staff development and retention
  • The business’ value proposition and strategy around stakeholder engagement

The winner of this category will become a finalist for Australian Brokerage of the Year.

Brokerage of the Year (1-5 Staff)

This award recognises the best brokerage operation with 1-5 staff (or full-time equivalents) in Australia. The number of staff includes all brokers writing business (license holders or authorised representatives) and support staff. To be eligible your brokerage must be independently branded and headquartered in Australia.

When judging this category, the following criteria will be considered from an overall business perspective:

  • Client retention
  • Customer service proposition
  • Financial results including total revenue, percentage of new business and growth in client and staff numbers
  • Staff development and retention
  • The business’ value proposition and strategy around stakeholder engagement

The winner of this category will become a finalist for Australian Brokerage of the Year.

CHU Underwriting Specialist Brokerage of the Year

This award recognises the best brokerage operation for which over 50% of its business is in one area of specialty risk.

When judging this category, the following criteria will be considered from an overall business perspective:

  • Client retention
  • Customer service proposition
  • Financial results including total revenue, percentage of new business and growth in client and staff numbers
  • Staff development and retention
  • The business’ value proposition and strategy around stakeholder engagement

The winner of this category will become a finalist for Australian Brokerage of the Year.

Best Customer Service from an Individual Office

Customer service is an important measure of any brokerage’s long-term sustainability and success. This award recognises the best brokerage office or branch that has maintained consistent and sustainable customer service standards over the past 12 months.

When judging this category, the following criteria will be considered from the individual office/branch perspective:

  • Overall customer service proposition
  • Responsiveness to changing market demands
  • Product knowledge
  • Product offering
  • Positive impact on client retention and customer satisfaction
  • The business’ value proposition and strategy around stakeholder engagement
Authorised Representative Network of the Year

This award recognises the best authorised representative network in Australia.

When judging this category, the following criteria will be considered:

  • Year over year growth
  • Effective business development and lead generation strategies
  • Development of key partnerships and relationships with ARs and insurers
  • Demonstrated broker support systems and processes
  • Overall support of and contribution to the insurance intermediary channel
  • Demonstration of positive impact on the wider community
  • The business’ value proposition and strategy around stakeholder engagement
Best Community Engagement Program - Broker

This award recognises the best broker or brokerage judged on their service or contribution to their local community. To be eligible, the nominee must be able to demonstrate a positive role in their local community over a sustained period of time.

When judging this category, the following criteria will be considered:

  • How the program, initiative or activity is aligned with overall business strategy and objectives
  • Evidence the program, initiative or activity has had a positive impact on the community
  • How community engagement has enhanced the reputation of the broker/brokerage
Best Digital Strategy – Brokerage

This award recognises the best brokerage that has harnessed digital channels to provide clients with practical, effective and easily accessible information to help them with their business.

When judging this category, the following criteria will be considered:

  • The business’ key objectives behind the digital platforms 
  • How your business uses digital platforms to acquire, connect, interact and retain customers
  • Features and quality of content e.g. product information, client education resources

 

Broker Awards

Young Gun of the Year – Independent (1-19 Staff)

This award recognises the best broker who is under 35 working for an independent brokerage operation with less than 20 staff (or full-time equivalents). The number of staff includes all brokers writing business (license holders and authorised representatives) and support staff. 

When judging this category, the following criteria will be considered:

  • Demonstrated career progression and professional development
  • Contribution to the nominee’s business
  • Relevant financial results including number of policies written, number of clients and total revenue (fees) generated
  • Overall customer service

The winner of this category will become a finalist for Australian Young Gun of the Year.

Young Gun of the Year – Independent (20+ Staff)

This award recognises the best broker who is under 35 working for an independent brokerage operation with 20 or more staff (or full-time equivalents). The number of staff includes all brokers writing business (license holders and authorised representatives) and support staff. 

When judging this category, the following criteria will be considered:

  • Demonstrated career progression and professional development
  • Contribution to the nominee’s business
  • Relevant financial results including number of policies written, number of clients and total revenue (fees) generated
  • Overall customer service

The winner of this category will become a finalist for Australian Young Gun of the Year.

AXA XL Young Gun of the Year – International

This award recognises the best broker who is under 35 working for an international brokerage with at least one office outside of Australia. 

When judging this category, the following criteria will be considered:

  • Demonstrated career progression and professional development
  • Contribution to the nominee’s business
  • Relevant financial results including number of policies written, number of clients and total revenue (fees) generated
  • Overall customer service

The winner of this category will become a finalist for Australian Young Gun of the Year.

Broker of the Year (1-19 Staff)

This award recognises the best broker working in an independent brokerage operation with less than 20 staff (or full-time equivalents). The number of staff includes all brokers writing business (license holders and authorised representatives) and support staff.

When judging this category, the following criteria will be considered:

  • Client retention
  • Customer service proposition
  • Lead generation
  • Contribution to the overall business
  • Relevant financial results including number of policies written, number of clients and total revenue (fees) generated
  • Contribution to the insurance intermediary channel

The winner of this category will become a finalist for Australian Broker of the Year.

Broker of the Year (20+ Staff)

This award recognises the best broker working in an independent brokerage operation with 20 or more staff (or full-time equivalents). The number of staff includes all brokers writing business (license holders and authorised representatives) and support staff.

When judging this category, the following criteria will be considered:

  • Client retention
  • Customer service proposition
  • Lead generation
  • Contribution to the overall business
  • Relevant financial results including number of policies written, number of clients and total revenue (fees) generated
  • Contribution to the insurance intermediary channel

The winner of this category will become a finalist for Australian Broker of the Year.

Broker of the Year – Specialist

This award recognises the best broker for who over 50% of business is derived from one area of specialty risk.

When judging this category, the following criteria will be considered:

  • Client retention
  • Customer service proposition
  • Lead generation
  • Contribution to the overall business
  • Relevant financial results including number of policies written, number of clients and total revenue (fees) generated
  • Contribution to the insurance intermediary channel

The winner of this category will become a finalist for Australian Broker of the Year.

QBE Broker of the Year - Authorised Representative

This award recognises the best broker attached to an authorised representative network.

When judging this category, the following criteria will be considered:

  • Client retention
  • Customer service proposition
  • Lead generation
  • Contribution to the overall business
  • Relevant financial results including number of policies written, number of clients and total revenue (fees) generated
  • Contribution to the insurance intermediary channel

The winner of this category will become a finalist for Australian Broker of the Year.

 

Insurer Awards

General Insurer BDM of the Year

This award recognises the best BDM working for a general insurer operating in Australia. Considerable weight will be placed on nominations that come directly from the broking community.

When judging this category, the following criteria will be considered:

  • The BDM’s accessibility and communication with broker clients
  • Demonstrated understanding of brokers’ businesses
  • Product knowledge
  • How the nominee adds value to the brand he/she represents and to the insurance intermediary channel
Underwriting Agencies Council Underwriting Agency BDM of the Year

This award recognises the best BDM working for an underwriting agency operating in Australia. Considerable weight will be placed on nominations that come directly from the broking community.

When judging this category, the following criteria will be considered:

  • The BDM’s accessibility and communication with broker clients
  • Demonstrated understanding of brokers’ businesses
  • Product knowledge
  • How the nominee adds value to the brand he/she represents and to the insurance intermediary channel
Blake Oliver Consulting Australian General Insurer of the Year

This award recognises the best general insurer operating in Australia. 50% weighting will be given to the results of the 2020 Insurance Business Brokers on Insurers survey.

When judging this category, the following criteria will be considered:

  • Business achievements in the insurance intermediary channel including but not limited to service levels, turnaround times (claims and new business), product ranges
  • Year over year growth and market share in the general insurance industry
  • Service innovations including but not limited to technology, broker communications, training and development
  • Overall support of and contribution to the insurance intermediary channel
  • Demonstration of positive impact on the wider community
Underwriting Agencies Council Australian Underwriting Agency of the Year

This award recognises the best underwriting agency operating in Australia. The results of the 2020 Insurance Business Brokers on Underwriting Agencies survey will also be taken into consideration.

When judging this category, the following criteria will be considered:

  • Business achievements in the insurance intermediary channel including but not limited to coverage, service levels and turnaround times (claims and new business)
  • Year over year growth and market share in the general insurance industry
  • Service innovations including but not limited to technology, broker communications, training and development
  • Overall support of and contribution to the insurance intermediary channel
  • Demonstration of positive impact on the wider community
AAMC General Insurer Claims Team of the Year

This award recognises the best claims team within a general insurer operating in Australia. Considerable weight will be placed on nominations that come directly from the broking community.

When judging this category, the following criteria will be considered:

  • Overall customer service proposition
  • Turnaround times
  • Evidence of staff engagement with claimants/business partners to keep them informed and up to date
  • Demonstrated commitment to innovation and continuous improvement to the claims process
  • Examples of a response to an event/issue or multiple claims that went beyond business-as-usual
Wilbur Underwriting Agency Claims Team of the Year

This award recognises the best claims team within an underwriting agency operating in Australia. Considerable weight will be placed on nominations that come directly from the broking community.

When judging this category, the following criteria will be considered:

  • Overall customer service proposition
  • Turnaround times
  • Evidence of staff engagement with claimants/business partners to keep them informed and up to date
  • Demonstrated commitment to innovation and continuous improvement to the claims process
  • Examples of a response to an event/issue or multiple claims that went beyond business-as-usual
Duck Creek Technologies Best Digital Strategy – Insurer

This award recognises the best general insurer or underwriting agency that has harnessed digital channels to provide brokers with practical, effective and easily accessible facilities to help them with their business.

When judging this category, the following criteria will be considered:

  • The business’ key objectives behind the digital platforms 
  • How your business uses digital platforms to acquire, connect, interact and retain customers
  • Features and quality of content e.g. product information, broker resources
Best Community Engagement Program – Insurer

This award recognises the best general insurer or underwriting agency judged on their service or contribution to the wider community. To be eligible, the nominee must be able to demonstrate a positive role in the wider community over a sustained period of time.

When judging this category, the following criteria will be considered:

  • How the program, initiative or activity is aligned with overall business strategy and objectives
  • Evidence the program, initiative or activity has had a positive impact on the community
  • How community engagement has enhanced the reputation of the nominee company
Best Service Provider Award

This award recognises the best service provider within the insurance sector operating in Australia. Considerable weight will be placed on nominations that come directly from the broking community.Eligible service providers include but are not limited to  software and technology, legal, compliance, training and education.

When judging this category, the following criteria will be considered:

  • Overall customer service proposition/point of difference
  • Industry’s need for the service
  • How the service has added value and overall commitment of the organisation to its customers
  • Demonstrated commitment to innovation and continuous improvement

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